Provide Your Feedback

Have a compliment, complaint or concern? We want to hear from you.

We welcome all feedback so that we can improve your experience with us.  Sharing your feedback will never have a negative impact on your care.

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Acclaim Health is committed to individual privacy and has taken reasonable precautions to ensure the security of the information you are submitting through this online form. By clicking “I agree”, you are acknowledging and accepting the potential risks inherent in submitting personal information and/or personal health information online. Please contact us by telephone at 905-827-8800 if you do not wish to submit this information online and we will be happy to assist you.
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Other Ways to Provide Feedback

By Phone

  1. Call your Supervisor or Program Coordinator (name and number on the front of your Patient/Client Safety Handbook). If you’re not sure who your Supervisor is, please call our Customer Service team.
  2. Call our Customer Service team at 905-827-8800 or 1-800-387-7127 anytime between 7:00am-11:00pm, seven days a week.

By Mail

Write to us at:

Acclaim Health
2370 Speers Road
Oakville   ON   L6L 5M2

Join our Advisory Committee and change our care for the better!

If you or a family member have used an Acclaim Health program or service, we’d love to have you on our Client and Family Service Advisory Committee.

As an Advisor, your ideas, feedback and input will be used to improve our care.  It’s a wonderful way to give back and make everyone’s experience at Acclaim Health better!

Advisors attend quarterly meetings and are asked to serve a two-year term, with possibility of renewal.

We’re currently seeking new Advisors for the Client and Family Service Advisory Committee.  Priority will be given to clients and family members who identify as part of an equity-deserving community (for example: people who identify as indigenous, a person of colour, a member of the LBGT2Q+ community, a person living with a disability).

Joanne Hawkins
Director, Quality and Risk, Privacy Officer
905-827-8800 ext. 2445 | Toll free: 1-800-387-7127 ext. 2445
[email protected]

Complaint Follow Up

Acclaim Health will acknowledge complaints and concerns within one business day.

In the case of a concern or complaint, Acclaim Health will thoroughly investigate and implement corrective action, if required.  As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law.  Every attempt will be made to resolve complaints within five business days.

Our Leadership Team is made aware of serious issues and any emerging complaint themes.  Acclaim Health will use the information obtained during investigations to improve services, policies and procedures across the organization.

Read our full Complaints Policy